Complaints and Returns
Data opublikowania:Complaints and Returns
Transparent rules for retail customers and flexible support for business partners.
B2B Cooperation – Professional Complaint Handling
At Giftdeco, we fully understand the specifics of the wholesale trade and the delicate nature of our handcrafted products. We know that despite our best efforts in securing shipments, unforeseen issues can occur during international transport. We prioritize partnership and flexibility over rigid procedures.
In the event of damages or discrepancies in B2B deliveries, we are committed to finding the best solution for your business:
- ✔ Immediate replacement of damaged goods
- ✔ Issuing a corrective invoice (credit note)
- ✔ Additional price discounts on future orders
Every claim is handled individually and as a priority – our goal is to ensure the continuity of your sales.
Return Period (B2C)
14 Days
Right to withdraw from the contract without giving a reason
Shipping Address
MIRTOP Mirosław Tokaj
ul. Patriotów 22, 09-410 Płock, Poland
Instruction on the Right of Withdrawal (Consumers)
You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods (or the last good in the case of multiple goods ordered in one order and delivered separately).
To exercise the right of withdrawal, you must inform us of your decision by an unequivocal statement:
MIRTOP Mirosław Tokaj, ul. Patriotów 22, 09-410 Płock, Poland
E-mail: biuro@giftdeco.pl
You may use the attached model withdrawal form, but it is not obligatory. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of Withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision.
We will carry out such reimbursement using the same means of payment as you used for the initial transaction. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods to the address provided above without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.